Frequently Asked Questions
Q. Is there any
PORTACOOL® models (except for the
PORTACOOL Islander™) are ready to use right out of the box. You
simply remove the packing and shipping pallet, add water, plug into a
standard 100v wall plug (220v is also available if requested) and enjoy the cold air. The
to snap 3 parts into place after removing from the box and takes about 3-5
50 gallon water reservoir requires assembly of the supplied portable stand and
casters and takes about 10 minutes. All other models arrive completely
assembled and ready to begin using.
isn't my PORTACOOL® unit producing cool air?
check the back of your unit to make sure the cooling pads are damp. There
needs to be enough water in the reservoir in order for the automatic pump shut
off control to allow the pump to operate and supply water to the cooling pads. After checking the water level, adjust the water flow
(the amount of water added to the cooling pads in the back of the unit) with the control valve
on the side of the unit.
For the evaporation process to occur at the greatest efficiency levels, the pads must be damp
but not over saturated. You should always leave some dry streaks along
with moist streaks on the cooling pads at all times during use. The pads
should resemble a zebra skin type pattern with wet and dry streaks about 3"
apart along the back of the unit. Second, make sure there is plenty of
ventilation near the area you are using the unit. All PORTACOOL® models
require plenty of fresh air in order to prevent excess humidity which can affect
the cooling efficiency. Please call Tech Support at
1-800-747-9591 for additional assistance.
is the best environment for my PORTACOOL® unit to produce the most cool air?
A: If the
current ambient dry bulb temperature is at least 85° F. or higher and the
relative humidity is below 75% you will experience the most impressive
temperature difference. All PORTACOOL® models have an exclusive
adjustment valve on the side of the unit for users to easily adjust the amount
of water being introduced to the cooling pads in the back of the unit. On days
that are particularly humid, simply make an adjustment to the cooling pads by
turning the control valve handle clockwise or counter clockwise in order to
receive the greatest amount of cooling even on days
with high levels of relative humidly.
is the difference between PORTACOOL® portable evaporative cooling
systems and misting systems?
units spray a shower of water into the air that collect on persons and their
not only getting the persons wet, but causing the possibility of someone
to slip and fall due all the moisture and water on the floor of areas where
misting units are being used. PORTACOOL®
units use evaporation of the moisture within the cooling pads to
produce cool air and then the cold air is delivered after the evaporation has
occurred creating a clean, cold environment rather than a wet, humid
Q. I just hooked up my new PORTACOOL® unit for the first time and
there's an unpleasant odor. What's wrong?
located in the back of your PORTACOOL® unit have a resin in
the pads to make the pads strong but at a maximum absorption rate. This
heat treated resin is not toxic or in any way harmful but can be annoying. The pads will emit an 'new pad' odor the first time you add water to them that
will only last approximately two to three days. Keep the unit in an open area
until the odor goes away or put a capful of laundry softener directly into the
water reservoir in the bottom of the unit for the first two or three days of
should I do if my unit smells?
A. New units go through a
break-in period and may emit some odor caused from the resin used to make your
cooling pads firm and last for many years. However, after about two or
three days of operation, the odor
should disappear. If the unit is not a new unit, algae or bacteria growth in the
unit from improper maintenance could cause odors. Please refer to your
Manual for proper cleaning and maintenance. You can also put a capful
of laundry softener directly into the water reservoir in the bottom of your unit
after draining and cleaning. To avoid unpleasant odors, clean the unit at
least once per month or sooner depending on amount of use and the amount of
debris in the air in the area being used. On the side of the unit, simply
turn off the water supply to the cooling pads, open the drain valve and turn on
the pump. Make sure you have connected a garden hose to the drain valve to
direct the water to a floor drain or sink or else have moved the unit to an area
outdoors or in an area where there is a floor drain. Once all the water
along with the mud and debris the unit has collected from the air in the bottom
of the water tank, refill with fresh clean water and resume use. It takes
only about 10 minutes every 3 weeks or so to keep the hoses, tubes and reservoir
clean and free from odors and bacteria. Also dry the cooling pads after
each use daily and especially if being unused over a weekend. To dry the
pads, simply turn off the pump switch about 10 minutes before turning off the
fan allowing the fan to continue running for the 10 minutes or so. The
unit will continue to cool until the pads are dry and crisp for the next use.
Some units do not have a drain valve but rather a drain plug in the bottom of
the reservoir. Simply remove the drain plug until all the water has
drained from the reservoir and refill with fresh clean water.
often do cooling pads need to be replaced?
on the quality of maintenance and frequency of use, cooling pads typically last up to
five years or more. Pads should be dried at the end of the day after each
use. Simply turn off the pump about 10 minutes or so before turning off
the fan. This will cause the pads to become dry and remain dry overnight,
throughout weekends or during periods when the unit will not be used and make
the pads last years longer. For more details, please call our Tech Support
Department at 800-747-9591 or visit this link regarding
Q. Where can I buy replacement parts?
A. All unit replacement parts may be purchased from the Portable
Coolers Sales &
Parts & Service Department
or by calling 1-800-747-9591.
Q. What is the amount of moisture produced by
Approximately 2% to 5% increase in humidity is produced depending on the
current ambient dry bulb temperature and relative humidity of the environment.
However, this amount of increase in humidity
is not noticeable in a well ventilated area where the air produced by the unit
Q. How long will the water supply last in the
A. With no
direct water source available, units will evaporate the water in a filled
sump tank within hours of operation. The evaporation rate will vary
depending on the size of the unit, amount of cooling pad area, the temperature, humidity,
direct sunlight if used outdoors, insulation if used indoors, ventilation of the
area where the unit is being used and the size of the water reservoir of each
unit. If connected to your water source with a standard 3/4" garden hose,
the units feature a constant water supply. A float valve inside the water
reservoir regulates the amount of water introduced into the water reservoir when
a garden hose is used for a constant water supply. For safely and
protection, you should always turn off the water source at the end of the day or
when not using so that if there is a leak in your garden hose it does not
present a problem and will also make your hose last longer since it reduces the
stress on your garden hose if left running while your PORTACOOL® unit is not in
use. If you have a model that features manual filling, the unit should be
checked about every 6 hours to make sure there is plenty of water in the
reservoir. Every unit has an internal float valve
for regulating water flow into the sump.
Q. Should I use ice in the sump tank for
A. Although some of the vapor from the ice water may be picked up and
distributed by the fan, but this does not increase evaporation and therefore
will not produce significant cooling. In most instances, ice cold water
will actually reduce the cooling process since it takes longer for ice cold air
do I prepare my PORTACOOL® unit for storage?
you will not be using your PORTACOOL® unit for awhile or for winter storage, simply
drain the unit, clean excess debris from the hoses and bottom of the water
reservoir, dry the pads and place the unit, preferably covered (covers
for each unit are available), in a dry
place. For more details, please click on PORTACOOL® Unit
are the model and serial numbers located on the unit?
A. On the outside of the housing of every unit is a metal plate with a
white label with printed barcodes and other information. Unit model numbers
begin with the letters "PAC." Serial numbers are all-digit numbers. Please
always provide the unit's serial number and model number when contacting
Parts/Technical Support. For help determining your model number, please
Q. What if my
questions aren't answered here?
A: Our Tech
Support staff is available from 8 a.m. to 5 p.m. Monday though Friday at 1-800-747-9591
Send Email with questions.